Your cart
Your cart is empty
Continue shoppingCONTACT US TODAY
the greatest wealth is health
Get in Touch with ValenLuma
Have questions about our red light therapy or wellness products? Our team is here to help. Whether you need product guidance, order support, or general information, we’re happy to assist you on your wellness journey. Fill out the form below and we’ll get back to you as soon as possible.
FAQS
Your Inquiries, Our Solutions
WHAT IS RED LIGHT THERAPY DEVICE?
A red light therapy device is a wellness tool that uses specific wavelengths of red and near-infrared light to support the body’s natural healing and recovery processes. When this light is absorbed by the skin and cells, it helps stimulate energy production, improve circulation, and promote cellular repair.
WHAT IS Cutting-Edge Technology in Red Light Therapy?
Cutting-Edge Technology in Red Light Therapy
Red light therapy has evolved — and this is the next generation.
Powered by advanced photobiomodulation technology, today’s red light therapy devices deliver precisely engineered wavelengths that work at the cellular level to support natural repair, recovery, and rejuvenation. What was once available only in professional clinics is now expertly designed for powerful, safe home use.
Using high-performance LED and laser technology, these devices emit clinically studied red and near-infrared light that penetrates deep into the skin and muscles. The light stimulates mitochondrial activity, boosting cellular energy (ATP) and activating the body’s own regenerative processes — without heat, needles, or chemicals.
Every detail is engineered for results: optimal wavelength accuracy, uniform light distribution, intelligent controls, and ergonomic designs that maximize comfort and effectiveness.
This is not just light.
It’s science-driven wellness, precision-engineered for modern life.
HOW DO I CHOOSE RED LIGHT THERAPY PRODUCT?
Know What You’re Trying to Achieve
Your goal influences the type of device you should pick:
Skin rejuvenation & anti‑aging — focus on devices with strong red light wavelengths (~630–660 nm).
Deeper tissue recovery (muscles, joints, pain relief) — include near‑infrared (NIR) (~810–850 nm) in the specs.
General wellness & circulation support — Full‑body panels or larger devices with both wavelengths work best.
Why this matters:
Different wavelengths penetrate to different depths — red light is closer to the skin’s surface while NIR reaches deeper tissues.
2️⃣ Check the Wavelengths
Look for devices that clearly list their light wavelengths:
Red light (~630–660 nm): Best for skin health, collagen stimulation, and superficial tissue effects.
Near‑Infrared (~810–850 nm): Better for deeper tissues, muscle recovery, pain, and inflammation.
Tip: Avoid devices that don’t specify wavelengths — if they can’t tell you the ranges, the therapeutic benefit is hard to verify.
3️⃣ Look at Irradiance — Not Just Wattage
Irradiance (mW/cm²) shows how much light energy reaches your skin.
Devices with higher irradiance deliver more effective therapy in shorter time.
Aiming for 30–100+ mW/cm² at treatment distance is a good benchmark for at‑home devices.
👉 More LEDs doesn’t always mean better therapy — it’s about energy delivered to the body.
4️⃣ Choose the Right Size & Coverage
Different devices suit different use cases:
Small/Portable Units — great for spot treatments (e.g., face masks, handheld devices).
Mid‑Size Panels — ideal for larger muscle groups or multiple body parts.
Full‑Body Panels — best for whole‑body therapy (good for general wellness, recovery, and circulation).
Think about where and how often you’ll use the device. Larger panels take up more space but treat more area faster.
5️⃣ Safety & Certifications
Choose devices that are:
✔ FDA‑cleared or FDA‑listed (or CE/other credible safety marks).
✔ Built with quality LEDs and tested safety standards.
✔ Designed with eye safety in mind
SHIPPING & ORDER
Will I Have to Pay Customs or Import Fees?
In most cases, customers are not charged any customs or import fees. We do our best to work with our shipping partners to minimize or eliminate additional charges upon delivery.
However, customs policies vary by country and are determined by local government authorities. In rare cases, additional duties, taxes, or fees may be required. These charges are outside of our control and are the responsibility of the customer.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation email with your tracking number and estimated delivery date. You can use this tracking link to monitor your shipment’s progress in real time.
If you do not see the email, please check your spam or promotions folder. For additional assistance, feel free to contact our support team and we’ll be happy to help.
WHAT IS YOUR SHIPPING POLICY?
Shipping Policy – ValenLuma
At ValenLuma, we are committed to delivering your red light therapy and wellness products quickly and safely — wherever you are in the world.
Free Worldwide Shipping
We proudly offer FREE worldwide shipping on all orders. No minimum purchase required.
Order Processing Time
All orders are processed within 1–2 business days at our warehouse. Orders placed on weekends or holidays will be processed on the next business day.
Shipping & Delivery Timeframes
Once your order has shipped, delivery times may vary depending on your location and carrier service:
Standard Ground Shipping: Typically 5–7 business days
International Orders: Delivery times may vary based on destination and customs processing
RETURN & REFUND
HOW DO I PROCESS RETURN ?
To initiate a return or exchange, please contact info@valenluma.com
and include your order number, reason for return, and clear photos of the item you wish to return. Our support team will guide you through the return process step by step.
All return requests are subject to evaluation and approval by ValenLuma.
Important Notes
For safety and hygiene reasons, ValenLuma does not offer free returns or exchanges for reasons other than verified product quality issues.
For returns that are not related to product defects or quality concerns, a restocking fee of 15%–20% will be applied.
Non-Acceptable Return Conditions
Returns will not be accepted under the following circumstances:
Products not purchased directly from www.valenluma.com
Missing or damaged original packaging, accessories, manuals, cables, or included components
Products showing physical damage or clear signs of misuse
Items with stains, scratches, food residue, oil marks, or cosmetic damage
Requests made after 30 days from the original purchase date
HOW LONG DOES IT TAKE TO GET REFUND?
Once your returned item has been received and inspected by our team, approved refunds are typically processed within 5–10 business days.
After the refund has been issued, it may take additional time for your bank or payment provider to reflect the funds in your account. Processing times vary depending on your financial institution.
You will receive an email notification once your refund has been successfully processed.
WHAT IS YOUR RETURN POLICY?
How long do I have to return an item?
Our return policy lasts 30 days from the date of purchase. Unfortunately, we cannot offer a refund or exchange if more than 30 days have passed.
How do I start a return?
You can begin the return process by:
Filling out our [contact form]
Or emailing us at info@valenluma.com
For US customers, you can generate a prepaid return label using our discounted rates. The cost of the label will be deducted from your return amount.
Return conditions
To be eligible for a return:
The item must be in the same condition as when you received it
It must be in the original packaging
Restocking Fee
If the returned item is not in the same condition or missing the retail packaging, a 25% restocking fee will apply.
Partial refunds
Partial refunds may be granted if:
The item is not in its original condition, damaged, or missing parts not due to our error
The item is returned more than 60 days after delivery
Refund process
Once your return is received and inspected, we will notify you via email about approval or rejection of your refund.
If approved, your refund will be processed and a credit applied to your original payment method within 3–5 business days.
Late or missing refunds
If you haven’t received your refund:
Check your bank account
Contact your credit card company — it may take time to post
Contact your bank
If still not received, email info@valenluma.com
Clearance items
Clearance items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange, email info@valenluma.com
and send your item to:
PLATINUM OF LONDON MARKETING LTD, 128 CITY ROAD, LONDON EC1V 2NX
Gifts
If the item was a gift, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
WHAT IS YOUR REFUND POLICY?
How long do I have to request a refund?
Our policy lasts 30 days from the date of purchase. Unfortunately, we cannot offer a refund if more than 30 days have passed.
How do I request a refund?
Contact us via our [contact form] or email info@valenluma.com
.
For US customers, you can generate a prepaid return label using our discounted rates. The cost of the label will be deducted from your refund.
Refund eligibility
To qualify for a refund:
The item must be in the same condition you received it
The item must be in the original packaging
Partial refunds may apply if:
The item is not in its original condition, damaged, or missing parts (for reasons not due to our error)
The item is returned more than 60 days after delivery
Refund process
Once we receive and inspect your return, we will notify you by email regarding approval or rejection.
Approved refunds are processed back to your original payment method within 3–5 business days.
Late or missing refunds
If you haven’t received a refund yet:
Check your bank account
Contact your credit card company (processing times may vary)
Contact your bank
If still not received, email info@valenluma.com
Important notes
Clearance items cannot be refunded.
Exchanges are only for defective or damaged items.
Gifts
If the item was a gift, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
