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Continue shoppingShipping Policy
What Is Your Shipping Policy?
Valenluma offers FREE worldwide shipping on all orders. There is no minimum purchase required.
For international deliveries, we ship using trusted carriers and logistics partners including FedEx, UPS, DHL, and international shipping consolidators to ensure reliable service.
Important Shipping Responsibility Notice
- Valenluma is not responsible for shipping delays caused by carriers.
- If a customer enters an incorrect or incomplete shipping address that results in a failed delivery, the customer will be responsible for any re-shipping fees if they wish to receive the item again.
- If re-shipment is not requested, a refund will be issued for the product cost only (shipping costs are non-refundable where applicable).
If you have questions regarding shipping, please contact our support team anytime.
Shipping Time Estimates
The following delivery times are estimates once your order has shipped. All timeframes are measured in business days only and exclude weekends and public holidays.
North America
|
Country |
Estimated Delivery Time |
|
USA |
5–10 Business Days |
|
Canada |
8–12 Business Days |
|
Mexico |
10–15 Business Days |
Australia & Oceania
|
Country |
Estimated Delivery Time |
|
Australia |
10–15 Business Days |
|
New Zealand |
10–15 Business Days |
Europe
|
Country/Region |
Estimated Delivery Time |
|
United Kingdom |
10–15 Business Days |
|
Ireland |
10–15 Business Days |
|
Germany |
10–15 Business Days |
|
France |
10–15 Business Days |
|
Switzerland, Sweden, Belgium & Denmark |
10–15 Business Days |
|
Rest of Europe |
12–18 Business Days |
Asia & Middle East
|
Country/Region |
Estimated Delivery Time |
|
Singapore |
10–15 Business Days |
|
Malaysia |
12–18 Business Days |
|
United Arab Emirates |
12–18 Business Days |
|
Saudi Arabia |
12–18 Business Days |
|
Rest of Asia |
12–18 Business Days |
Africa
|
Region |
Estimated Delivery Time |
|
All of Africa |
15–25 Business Days |
South America
|
Region |
Estimated Delivery Time |
|
All of South America |
15–25 Business Days |
Processing Time
Orders typically require 2–3 business days for processing before shipment.
Please note: We do not ship orders on weekends or public holidays.
Where Can I Find My Tracking Number?
Once your order ships, you will automatically receive a tracking number by email.
If you have not received your tracking information or it is not updating correctly, simply contact us and we will assist you promptly.
Customer Support Email: info@valenluma.com
Unexpected Shipping Delays
Occasionally, deliveries may take longer than estimated due to customs clearance, international inspections, or courier delays beyond our control.
If your order is delayed, please contact our support team and we will help resolve the issue.
Customs & Import Duties (DDP Shipping)
Valenluma ships all orders using DDP (Delivery Duty Paid) service.
This means all applicable import taxes and customs duties are included in your purchase price — no surprise fees upon delivery.
